If your order arrives damaged, please email us to sales@erpdesignstudio.com within 24 hours of delivery with Order ID & Photos of the item and packaging. We will assess the situation and arrange for a replacement or repair.
At UNCO, we are committed to delivering your order safely and efficiently. Please review our shipping policy for details on how we handle shipping and delivery.
Shipping Destinations:
Destination
Service
Cost
Delivery Time
India
Standard Shipping
Free
4–10 Business Days
India
Priority
INR 300
3–6 Business Days
Unites States of America
Standard
Shipping
$20
7–10 Business Days
Unites States of America
Priority
$40
5–7 Business Days
*Prices may vary.
Processing Time:
• Orders are typically processed within 3 business days after payment is confirmed.
• Please note that orders placed on weekends or holidays will be processed the next business day.
Delivery Time:
• Domestic orders are typically delivered within 4-10 business days
• Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather, public holidays or carrier issues.
Order Tracking:
• Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment via the link provided in the email.
Delivery Issues:
If you experience any issues with your delivery, please contact our customer support team at sales@erpdesignstudio.com / +91 8320775676. We will do our best to resolve the problem promptly.
Please note – once shipped, orders cannot be canceled.
Refusal Fees
Please note: If you refuse this package upon arrival, NO refund will be issued for the order cancellation or order return. Please refer to our refund policy for the details.
Need Help? If you have any questions regarding our shipping policy or need assistance with your order, please reach out to us at sales@erpdesignstudio.com
Ready-made items: We only accept returns or exchanges unless the product arrives damaged or defective. Please contact us within 24 hours of delivery if you receive a damaged item.
If your order arrives damaged, please email us to sales@erpdesignstudio.com within 24 hours of delivery with Order ID & Photos of the item and packaging. We will assess the situation and arrange for a replacement or repair.
Custom items: Custom-made pieces are non-returnable unless they arrive damaged.
Handcrafted Nature
Our home decor items are carefully handcrafted, making each piece unique. Minor variations in color, texture, or finish are natural and reflect the artisan’s touch, adding to the product’s charm and individuality.
No Warranty
All items are sold “as-is” with no warranty, express or implied, covering defects, wear and tear, or damages resulting from use, environmental factors, or improper care.
Inspection & Responsibility
We encourage customers to inspect items at the time of delivery. Proper care and maintenance are the customer’s responsibility.
Liability
Our liability is limited until the delivery of the product. We are not responsible for incidental or consequential damages thereafter.
By purchasing, you acknowledge and accept these terms. For further assistance, please contact us.
We take pride in offering products of exceptional quality at thoughtfully set prices. To maintain this standard, we do not provide discounts on any of our items. Thank you for your understanding and support.
© ERP Design Studio 2025
